Tuition & Policies

To help our busy families, each currently enrolled student can receive up to 5 complimentary drop-ins (also known as Splash Passes) per year. Additional drop-ins may be purchased at a discounted rate.

Drop-in Details:

• Drop-ins may be booked at any time and are subject to current availability.
• Once a drop-in booked, we are holding that spot for your child, so any changes or cancellations require a 24 hour notice in writing in order to be rescheduled. There are no credits, refunds or make-ups for missed drop-ins.
• Complimentary drop-ins are not transferrable nor do they rollover to the following year if unused.
• Purchased drop-ins are good for the value of the class at the time of purchase and remain on the account until used.

At Splash Swim School, we specialize in small group lessons. In order to maintain the optimal learning environment, we reserve the right to cancel and reschedule classes that do not meet the minimum of two students.

While we will take all teacher requests into consideration, we cannot guarantee them due to circumstances beyond our control. We also may need to make instructor changes due to business considerations. It is our aim and goal to provide the best possible swimming experience for all of our students.

All children under the age of three must wear a fitted, reusable swim diaper while swimming. These are available for purchase in the office. Plastic training pants, disposable swim diapers or regular diapers are NOT allowed.

When you enroll your student into a class, that spot is held exclusively for you, and we will have a qualified instructor and warm water waiting for your child each week. As such, we do not offer make-ups, refunds or credits for missed classes. If your child is unable to attend, you have three options:

• Bring your child to his or her next scheduled lesson.
• Schedule a drop-in class. Each current student receives 3 complimentary Splash Passes per year. After that, drop-in classes can be purchased at a discounted rate.
• Attend a family swim event at one of our schools. Please contact the office for dates and schedule.

Consistency is one of the keys to our program, and we ask that you do your best to regularly bring your child to swim class. Should you find that your current schedule is no longer convenient, please contact the office about changing your regularly-scheduled class.

If we cancel a class for reasons which are within our control, we will try and re-schedule your child’s lesson for that week so that he or she does not miss an opportunity to practice their skills, or if you prefer, apply a credit to your Splash account for future use.

Should you wish to cancel your class for any reason, we ask that you provide us with a minimum of thirty days’ advance written notice. Withdrawal forms can be processed at any time, so if your last class falls on a day other than the last lesson day for the given month, tuition will be automatically pro-rated. Forms are available at the front desk, or you can simply send us an email at office@splashswimschool.com.

Special Note: If you have a student enrolled in multiple classes and you wish to cancel one of the multiples, we only require advance written notice of one week. The thirty-day policy still applies to the student’s principal class.

If your student has recently been awarded a Starfish Award in one of our Ribbon Level classes, congratulations! These awards are considered graduating levels, and you may cancel your child’s class with a one week written notice.

If you need to make a change to your regularly-scheduled class, simply contact us twenty-four hours before your next lesson. We will be happy to move your class going forward to another day and/or time, based upon availability.

For planning purposes, keep in mind that our lesson week runs Monday thru Sunday, and because we hold your student’s spot in their lesson exclusively each week we, unfortunately, cannot accommodate same-day moves. Any move requests that are received on the same day will take effect the following week.